Frequently Asked Questions

NORTH LAB is a medical equipment trading and supply company based in Istanbul, Turkey. We help healthcare facilities source equipment and everyday medical supplies, working with manufacturers and suppliers to respond to different purchasing requirements.

We welcome enquiries from hospitals, clinics, laboratories, diagnostic centres, and healthcare centres. Whether you need a single item or a larger list of products, our team can review your requirements and discuss suitable options.

We operate as a trading and supply company, sourcing products through manufacturers and suppliers. If you need information about a product’s manufacturer or origin, please include this in your enquiry so we can clarify the details.

We are based in Kağıthane, Istanbul. You can find our current contact details on the Contact Us page. If you would like to arrange a visit, please contact us beforehand to confirm the location and availability.

Our catalogue includes medical consumables, diagnostic and laboratory equipment, surgical equipment, hospital furniture, and mobility aids. Browse the product categories or send us a list of the items you need.

Yes. Tell us what you are looking for and share any essential features, dimensions, or purchasing requirements. We can help clarify the available product information and identify options for your team to review. Your facility’s qualified staff should confirm clinical suitability.

You are welcome to send us the product name, manufacturer, model number, or specification. We will review the request and let you know whether we can source it. Availability needs to be confirmed for each enquiry.

Availability can change, and some products may need to be ordered from a supplier. Please contact us with the product reference and quantity so we can confirm availability and the expected lead time.

Yes. Let us know which documents you need, such as a specification sheet, user manual, or available conformity documentation. We will check what can be provided for the exact product and model you are considering.

The showroom videos on this website are provided for general reference. They do not confirm our premises, current stock, or the availability of a particular model. Please contact our team for information about the products you wish to purchase.

Use our enquiry form or email info@northlabmedical.com. Include the product name or reference, required quantity, and delivery destination. If you have an equipment list, you can send it by email for our team to review.

The most useful details are the product name, model or specification, quantity, and delivery destination. Please also mention any required accessories, documentation, or preferred delivery timeframe. If you are unsure about a detail, we can discuss it with you.

Yes. Send the items in one list, with quantities and specifications where available. We can review the enquiry as a whole and highlight any items that need further clarification.

Minimum quantities depend on the product, packaging, and supplier. Some items may be available individually, while others are supplied in packs or larger quantities. We will clarify any minimum quantity when responding to your enquiry.

We can review pricing based on the products and quantities requested. Where volume discounts are available, these will be reflected in your quotation.

This depends on the number of items and whether supplier confirmation is needed. Clear product references and quantities help us respond more efficiently. If your enquiry needs additional checks, we will let you know.

Company bank transfer is the usual method. Payment methods, currency, and payment schedules are confirmed in the quotation or order documentation. Please review these details with our team before proceeding.

Contact our team after reviewing your quotation. We will work through the product details, quantities, payment terms, and delivery arrangements with you, then explain the steps required to confirm the order.

Please contact us as soon as possible. Whether a change can be made depends on the item and the order’s progress. We will check with the relevant supplier and explain any effect on pricing or delivery before agreeing to a change.

Delivery times depend on product availability, order quantity, supplier lead times, and destination. We will provide an estimated timeframe when the relevant details have been confirmed.

Tell us your required delivery date at the start of the enquiry. We will check the available options and explain whether the timeframe can be met. Urgent availability and delivery must be confirmed before you place an order.

Yes. Please include the destination country and city, product details, and quantities. We will review the supply options, documentation, and delivery requirements before confirming whether we can fulfil the enquiry.

Check the delivery terms shown in your quotation. Ask us to clarify whether transport, insurance, duties, or other destination charges are included before you confirm the order.

Requirements vary by product and destination. Tell us which documents your purchasing or import process requires so we can check their availability. Your local import team or customs adviser can confirm the requirements that apply at the destination.

Please ask for the warranty terms for the exact product you are considering. Coverage, duration, and the support process may differ by manufacturer and product, so these details should be clarified before purchase.

If you need any of these services, include them in your enquiry. We will check what support is available for the equipment and location, and clarify the scope and any additional charges before you proceed.

Contact us promptly with your order reference, a description of the issue, and clear photographs where appropriate. Keep the packaging and delivery records while we review the details and explain the next steps.

Return and exchange arrangements depend on the product, its condition, and the agreed order terms. Please contact our team before sending anything back. If return conditions are important to your purchase, ask us to clarify them before ordering.

You can contact our team at any time. We provide 24/7 support by enquiry form, email, phone and WhatsApp.

Reply to the existing email conversation where possible, including your quotation or order reference. Keeping the relevant details together helps our team find the information and respond to your question.